Terms of Service.

1. Acceptance of terms

These Terms of Service (the “Terms”) govern your access to and use of labselevenagency.com (the “Site”) and the services provided by Boho Paradise LLC, trading as Labs Eleven (the “Studio”, “we”, “us”).

By accessing the Site or by signing a Statement of Work (“SOW”) with the Studio, you (“you”, “Client”) agree to be bound by these Terms together with our Privacy Policy, Cookie Policy, Refund Policy and any SOW in force. If you do not accept these Terms, please do not use the Site or engage the Studio.

2. Use of the Site

The Site is provided as an informational resource about the Studio. By using the Site you agree not to:

• Use the Site for any unlawful purpose or in violation of applicable laws;
• Scrape, mirror, frame, reverse-engineer or otherwise extract content beyond personal review;
• Interfere with the security or availability of the Site, including by attempting unauthorized access;
• Misrepresent yourself or impersonate the Studio or any third party;
• Use the Site to harvest data on the Studio's clients, partners or employees.

The Site is provided as is. We may update, suspend or discontinue any portion of the Site at any time without notice.

3. Engagement & SOW

The Site is not an offer to contract. Engagements between the Studio and a Client are governed by a separately signed Statement of Work or Master Services Agreement (the “SOW”) that defines: scope, deliverables, milestones, fees, payment terms, intellectual-property assignment, and any service-level expectations.

In case of conflict between these Terms and a signed SOW, the SOW prevails for the engagement it governs.

4. Studio intellectual property

All content on the Site — including the “Labs Eleven” name, the “Boho Paradise” name, logos, the diamond brand mark, typography, illustrations, text, photographs, layout, source code, design choices, and any proprietary methodology, framework or tooling — is the exclusive property of Boho Paradise LLC or used under license, and is protected under U.S. and international copyright, trademark and trade-dress law.

Nothing in these Terms transfers any intellectual-property right in the Studio's proprietary tools, frameworks, templates or know-how to the Client. The Studio grants the Client a non-exclusive, royalty-free license to use the final deliverables for the purposes set out in the SOW, subject to full payment.

5. Client materials

The Client retains ownership of all materials, brand assets, customer data and content provided to the Studio (“Client Materials”). The Client grants the Studio a non-exclusive, worldwide, royalty-free license to use Client Materials solely to deliver the services described in the SOW.

The Client warrants that it has all necessary rights, consents and authorizations to provide the Client Materials to the Studio and to allow the Studio to use them as contemplated by the SOW.

6. Confidentiality

Each party agrees to treat as confidential any non-public information identified as such or that a reasonable person would understand to be confidential, and to use it only to perform under the SOW. Confidentiality obligations survive termination of the engagement for a period of five (5) years.

Confidentiality obligations do not apply to information that is or becomes public through no fault of the receiving party, was lawfully known prior to disclosure, is independently developed without reference to the disclosing party's information, or is required to be disclosed by law or competent authority.

7. Warranties & disclaimers

The Studio warrants that it will perform services in a professional manner consistent with industry standards. The Studio does not warrant any specific business outcome, ranking, conversion rate or revenue level. Marketing outcomes depend on factors outside the Studio's control, including product, pricing, market timing and competitive dynamics.

Except as expressly set out in these Terms or in a signed SOW, the Site and the services are provided “as is”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

8. Limitation of liability

To the maximum extent permitted by applicable law, in no event shall the Studio, its members, employees, contractors or affiliates be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, revenue, data, business opportunity or goodwill, arising out of or in connection with the Site, the services or these Terms, whether based on contract, tort, statute or otherwise, even if the Studio has been advised of the possibility of such damages.

The Studio's aggregate liability for any claim arising out of or related to these Terms or the services shall not exceed the fees paid by the Client to the Studio under the SOW giving rise to the claim during the twelve (12) months preceding the event giving rise to the claim.

9. Indemnification

Each party agrees to defend, indemnify and hold harmless the other party from and against any third-party claim arising out of: (a) its material breach of these Terms or the applicable SOW; (b) its violation of applicable law; or (c) for the Client, the content, data or instructions it provides to the Studio.

10. Term & termination

Engagements continue until completed or terminated in accordance with the SOW or the Refund Policy. Either party may terminate for material breach uncured within seven (7) days of written notice, or immediately for insolvency, fraud or illegality. Sections that by their nature should survive termination (IP, confidentiality, liability, governing law) survive.

11. Governing law & jurisdiction

These Terms and any non-contractual obligations arising out of or in connection with them are governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict-of-laws principles.

Any dispute arising out of or in connection with these Terms shall be brought exclusively before the competent state or federal courts located in Sheridan County, Wyoming. The parties expressly waive any objection to such venue. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

12. Changes

The Studio may revise these Terms from time to time. The “Last updated” date at the top of this page shows when the Terms were last revised. Continued use of the Site after a revision constitutes acceptance of the revised Terms.

13. Contact